LLC "Mont Blanc"
«09» january 2014 year
POLICIES IN HOTEL
I. General provisions
1.1. This procedure stay at the hotel "Mont Blanc" is designed in accordance with the provisions of the Civil Code, the Law "On Protection of Consumer Rights", "Rules of hotel services in the Russian Federation", approved by the RF Government Decree of 04.25.97, the number 490.
1.2. Basic concepts used in this Procedure residence, mean:
"Hotel" - property complex (building, equipment and other property) for providing services;
"Consumer" - citizen, who will enjoy any order and use the services exclusively for personal, family, household and other needs not related to business activities;
"Hotel Association" - collection of natural and legal persons providing accommodation services to consumers compensated contract;
1.3. The hotel is designed for temporary residence of citizens for a period not exceeding two months, regardless of the place of residence. Accommodation Russian and foreign nationals, regardless of their place of registration, for a period of more than two months is possible with special permission from the actual artist services.
II. The order of booking, accommodation and registration fees
2.1.The contract for the provision of services is on presentation of passport consumer and military identification card, identity card or any other document issued in the prescribed manner and confirming the identity of the consumer. When making hotel accommodation Hotel Association issues a receipt (invoice, ticket), confirming the conclusion of a contract for services.
2.2.Reservation of seats is made on the basis of a contract, a written individual or group application, and the application by mail, telephone, electronic or other communication that allows reliably establish that the application comes from the consumer.
2.3.In case of delay the customer will be charged in addition to a booking fee and fee for the actual simple numbers, but no more than a day. If you miss more than a day reservation is canceled. In case of failure to pay your consumer, its hotel accommodation is made in the common queue.
2.4.Payment for accommodation and the provision of additional (related) services in the hotel is set Hotels Association, which are brought to the attention of the consumer in the form of a price list.
2.5.Check-out time - 12-00 hours of the current day local time. Up to checkout time (from 0 to 12 hours) accommodation fee will be charged.
In case of delayed departure (late check-out) and charged in the following order:
no more than 6 hours after checkout time - hourly pay;
from 6 to 12 hours after the check - payment for half a day;
12 to 24 hours after the check - fee for a full day.
For stays of no more than one day (24 hours) will be charged per day, regardless of check-out time.
2.6.Accommodation for children up to 7 years without a seat in the room fee is charged, at the request of the consumer in the room can be given an extra bed - the payment is made according to the approved price list.
2.7.Payment war veterans (WWII), the disabled and persons accompanying disabled group 1, produced by a particular preferential rate, according to the approved list price (5% discount for stays of accompanying persons sharing a room).
2.8.Hotel room design association ensures customers arriving to the hotel and departing from it.
2.9.Payment is due immediately upon registration guest at least one night. In case of default of payment of the next card key locks for one (1) hour.
2.10.The consumer can take advantage of any additional services provided by Hotel Unions for cash or non-cash payment, according to the price list, based on the service desk receptionist.
3.1.The user is obliged to observe the established performer Policies, observe cleanliness, fire safety rules.
3.2.Staying at the hotel are required to take care of the property and equipment. The consumer in accordance with the legislation of the Russian Federation shall reimburse the damage in case of loss or damage to the property of the Hotel Association, and is also responsible for other violations. Damage to property is considered defacing materials (subjects), followed by the materials (subjects) lose their consumer qualities. Indemnification by the approved price list of Hotels Association. Damage which may be corrected by cleaning, washing compensated according to the Consumer Price List.
3.3.The user is obliged to observe the silence from 23.00 hours to 7.00 hours.
3.4.Before leaving the room, the user must ensure that windows and doors are carefully closed, turn off electrical appliances and electric light.
3.5.Consumers are prohibited:
- in his absence to keep unauthorized persons in the room, pass key or a guest card to third parties;
- Room include animals, birds, etc. (may only be confirmed by the hotel).
- to store bulky items in the room, toxic, explosive and flammable substances;
- staying at the hotel, carry and store in a cool room and firearms. In the presence of the above with you, the consumer is obliged to hand over his authorized persons. In case of refusal to surrender their weapons, the user will be denied access to hotels and other services.
3.6.In order to ensure the safety of hotel guests is regulated by skipping guests. At the request of living, employee monitoring services Guest logged guests on the basis of the identification document.
3.7.Unauthorized persons may be in the room at the request of living only with the consent of the actual artist in the period from 8:00 to 23:00 hours. After 23 hours, guests are required to arrange their stay in the hotel - sign up for placement under the current rules. Payment for the second guest accommodation is made according to the price list.
3.7.1. In case of failure by unauthorized persons identity document, as well as refusing to provide these documents, responsible for the second guest is registered person.
3.8.Hospitality Association is not responsible for the loss of money and valuables, do not put into the storage chamber.
3.9.When leaving the hotel the consumer is obliged to inform the service port location, rent a room, to make full payment for accommodation and provide additional services, rent a room key.
3.10. In the provision of hotel services to consumers at the rate of "Standard Double with shared bedroom" Hotel Association shall be entitled in the absence of the first customers, without his knowledge to settle in the second number of the customer. Thus Hospitality Association is not responsible for the safety of things and values in the specified room, after placing it second consumer. When using the hotel services one (the first) to the consumer, responsible for the safety of inventory held in a hotel room, as well as for damage to property of the Hotel Association is consumer in full. If consumers use the second bed placed in the room, he is obliged to pay the cost of the entire number, according to the price list.
When placed in a specified number of the second room is equipped with the Consumer toiletries. In case of failure or damage of inventory Hospitality Association reimburses damage the guilty party. In case of failure to identify the perpetrator, consumers are required to fully repair the damage (in equal shares).
3.11. In the case of non-payment, as well as in the case of partial payment or denial of payment of hotel guests or other related services provided by the hotel "Mont Blanc", the Contractor shall be entitled to unilaterally refuse to provide outstanding service. In identifying such cases Artist cause law enforcement officers (police) in their presence by the Contractor or his authorized representative, a corresponding Act. In the case of absence or failure of the last guest of the signing of the Act in the Act a relevant note, without prejudice to its validity. Things are a guest in the room are described according to the list annexed to the Act and accepted by the Contractor for safekeeping at an additional cost.
IV. Rights, duties and responsibilities of the Executive
4.1.The level of service the hotel must comply with the assigned category.
4.2.Hotel associations must when you make your stay in the hotel to inform consumers about the services of basic and additional services, order form and payment.
4.3.Placement of information is at the front port services in a convenient viewing and reference site. Information includes:
- rules of hotel services;
- Certificate of assigning categories;
- removal from the state standard;
- The cost of rooms and equipment;
- information on staying in the hotel catering, communications, consumer services;
- list and value-added services;
- information on the body to protect the rights of consumers in the local administration.
4.4.Change of bed linen, gowns, replenishment of toiletries held on the third day of stay. The towels are changed daily. At the request of consumers may Extraordinary linen. This service is optional and paid by the consumer in accordance with the Price List.
4.5.It is the responsibility of the Hotel Association is to ensure consumers the following kinds of free services:
- call an ambulance;
- use first aid kit (bandages, hydrogen peroxide, band-aid solution of brilliant green alcohol);
- delivery to the room when it is received;
- wake-up call;
- provision of boiling water, needles, threads, one set of dishes and cutlery.
4.6.Artist offers the consumer a fee for additional services at his request and ensure the safety of personal living things in the room, subject to the order of hotel accommodation.
4.7.In case of forgotten things Hospitality Association shall immediately notify the owner of things. If the person who has the right to request a forgotten thing, or his whereabouts are unknown, Hotel Association is obliged to declare the find to the police or local authority.
4.8.In catering, communications and consumer services, hotel accommodation, people living in the hotel, served out of turn.
4.9.Guestbook is at the hotel reception at the reception, and issued the first request of consumers.
4.10.Claims and complaints are dealt with promptly Hotels Association.
The Contractor undertakes to address the shortcomings of the service rendered during the hours from the moment the consumer eligibility.
Written complaints and requests are considered only if the full name, address, contact telephone number of the consumer, in the absence of such information shall not be considered a claim.
Customer requirements to reduce the price of the service rendered, as well as for damages caused by the termination of the contract for the provision of services shall be met within 10 days from the date of request.
4.11. Consumer when it detects deficiencies rendered service may, at its discretion, to demand:
gratuitous elimination of defects;
corresponding decrease in prices for services rendered.
The consumer has the right to withdraw from the contract and demand full compensation for damages if the contractor within a period not to address these shortcomings.
The user also has the right to withdraw from the contract if it found significant deficiencies in the services rendered or other significant deviations from the terms of the contract.
4.12. Hotel Association reserves the right to conduct operational movies in the common areas (lobby, halls, corridors) in order to ensure consumer safety and their property.
Cancellation and refund procedure for online payment by credit card
1. To cancel a paid reservation you must contact the hotel "Mont Blanc", tel .: (3022) 35-72-72 or by e-mail: email@example.com. After the cancellation of reservation is sent to your e-mail notification of cancellation.
In the case of non-receipt of your notice of cancellation, please contact the hotel "Mont Blanc", tel .: (3022) 35-72-72 or by e-mail: firstname.lastname@example.org.
2. Full or partial refund is made on the card used for the original transaction was made the purchase.
3. The time between the operation and return to the real transfer of money to the account of the client depends on the internal banking procedures and internal procedures of payment systems, ranging from 10 to 30 calendar days.
4. In case of cancellation:
• made earlier than 72 hours prior to arrival date, the full amount is returned the original surgery.
• produced less than 72 hours prior to arrival or in case of no-show, the client, the hotel keeps the cost of the first night.